Demonstrates the core values of 7 Brew by maintaining a consistently upbeat, positive, and energetic attitude that helps create a welcoming environment for every guest, regardless of how busy or stressful the shift becomes.

Greets each customer with genuine enthusiasm, making quick, friendly conversation that feels personal and authentic, helping build memorable interactions that differentiate 7 Brew from traditional drive-thru coffee experiences.

Takes customer orders accurately and efficiently through the drive-thru, using strong listening skills and a clear, friendly speaking voice to ensure every guest feels heard and cared for throughout the ordering process.

Prepares a wide range of beverages—including coffees, espressos, lattes, teas, energy drinks, shakes, and customized specialty creations—following all 7 Brew recipes, standards, portion guidelines, and beverage preparation procedures.

Checks each drink for accuracy, taste, temperature, and presentation before serving, ensuring that every product meets company quality expectations and maintains consistency across all menu items.

Works comfortably in a fast-paced, high-energy environment where multitasking is essential, handling order taking, drink preparation, cleaning duties, stocking tasks, and customer communication simultaneously.

Provides guests with recommendations or drink suggestions when asked, using strong product knowledge and awareness of the full menu and customization options to help customers discover new favorites.

Operates the point-of-sale (POS) system confidently and quickly, accurately entering orders, processing payments, giving correct change, and ensuring all transactions are completed smoothly and professionally.

Maintains a clean and organized workstation by regularly wiping surfaces, restocking supplies, organizing ingredients, handling trash, and ensuring the stand always looks presentable and ready for operations.

Adheres to all health, sanitation, and food safety standards, including proper handwashing, glove use, equipment cleaning, and safe handling of hot or cold beverage components.

Collaborates effectively with fellow Brewistas and shift leaders, communicating clearly and respectfully to keep the stand running smoothly, especially during peak rush times.

Responds calmly and helpfully to unexpected challenges—such as high order volume, equipment issues, or customer concerns—while maintaining composure and delivering excellent service.

Exhibits strong teamwork by assisting others without being asked, stepping into different roles as needed, and supporting coworkers to create a positive and productive work environment.

Takes direction from shift leads and managers with professionalism, openness, and a willingness to learn, continuously improving performance and adopting new skills or procedures when introduced.

Helps with opening and closing duties such as preparing ingredients, restocking stations, brewing coffee, cleaning machines, organizing the stand, and ensuring readiness for the next shift.

Stays knowledgeable about new drink items, seasonal beverages, promotions, and any recipe changes so that customers always receive accurate and up-to-date information.

Demonstrates physical stamina by standing for long periods, lifting supplies, moving quickly within a small work environment, and contributing consistently throughout the entire shift.

Handles customer concerns or complaints with patience and professionalism, seeking to resolve issues quickly and positively while upholding 7 Brew’s standards for customer satisfaction.

Actively contributes to the uplifting, fun, and sometimes “hype-filled” culture that 7 Brew is known for—supporting a lively atmosphere through encouragement, teamwork, and positive energy.

Ensures drive-thru speed goals are met by working efficiently, maintaining awareness of ticket times, and balancing quick service with careful quality control during busy periods.

Practices strong communication skills, both verbal and nonverbal, to coordinate workflow, keep track of orders, and maintain harmony among team members in a tight, fast-moving environment.

Protects company assets by following cash-handling guidelines, maintaining equipment properly, and reporting any issues or concerns to management promptly.

Demonstrates flexibility by adapting to differing shift needs, including mornings, afternoons, evenings, weekends, holidays, or varying business demands.

Understands and supports the overall mission of 7 Brew: to create positive, uplifting human connections through exceptional service and carefully crafted drinks that brighten each customer’s day.

Represents the brand with professionalism in appearance, behavior, and customer interactions, helping build loyalty and strengthening 7 Brew’s reputation in the community.

Takes personal responsibility for growth and improvement by embracing feedback, practicing new drink recipes, refining communication skills, and consistently working toward becoming a more skilled and dependable Brewista.